A HOYLAND care home which provides support for people living with dementia has been told it ‘requires improvement’ by the healthcare watchdog after numerous risks and issues were found by inspectors.

Hoyland Hall, based on Market Street, provided care for 44 people at the time of the inspection in February - with the assessment published this month.

It was previously inspected by the Care Quality Commission in 2019 and was rated ‘good’ - but inspectors say the home has ‘deteriorated’.

The report said: “We inspected the service due to the age of the rating and due to concerns raised regarding people’s pressure area care.

“Risks associated with people’s care were not always managed safely - some care plans did not always provide sufficient information to support people safely.

“Accidents and incidents were not always robustly analysed to identify trends and patterns to mitigate future risks.

“We carried out a tour of the home and found people were not always protected from the risk and spread of infection.

“Some areas of the home required deep cleaning.

“The environment was not always safe.

“Some large items of furniture were not securely fitted to the wall, a portable heater was being used which was extremely hot, and some fire exits had items stored in them which would reduce space required during an evacuation.

“People were not always safeguarded from the risk of abuse.

“Some concerns identified had not been appropriately escalated.

“Evidence seen did not always demonstrate that people had received their medicines as prescribed.”

Inspectors said that staff were caring with residents but the home was in breach of a number of legal regulations.

The report added: “Staff were kind and caring when they interacted with people, however, there were times when staff were task focused.

“Staff were not always deployed effectively which meant some areas were left without staff presence.

“Management systems and processes were not always effective in identifying areas for improvement.

“During our inspection we identified concerns in relation to safe care and treatment, safeguarding, person-centred care and good governance.

“These issues had been previously identified by the management team.

“Following our inspection the provider took appropriate actions to address the concerns.

“They sent us evidence that the issues identified had been addressed and measures put in place to prevent recurrence.

“However, systems and processes need to be monitored and embedded in to practice to ensure their effectiveness.

“The provider was in breach of the legal regulation relating to safe care and treatment, safeguarding, person-centred care and good governance.”

A spokesperson for the home told the Chronicle: ““Hoyland Hall are disappointed with the new rating - however, we remain fully committed to delivering safe, high‑quality and person‑centred care.

“We are working closely with CQC and the local authority to ensure all required actions are addressed promptly and sustainably.

“Significant improvements have already been made across the service, and we continue to build on this progress with a clear focus on quality, consistency, and positive outcomes for our residents.”