A NEW way for unpaid carers to use a support service has been launched.

Carer Connect is a free, accessible tool, providing advice, support and information around the clock to thousands of unpaid carers across Barnsley.

Launched during Carers Week, the new project aims to support more people recognise their unpaid carer role and access support they are entitled to.

It is designed to reach both those who have never accessed support before, as well as those already known to local authority services who are balancing caring responsibilities with work and family life.

Available 24 hours a day, seven days a week through WhatsApp, the digital assistants can answer questions and provide clear advice on local services, financial support, carers’ legal rights, and ways to look after personal health and wellbeing.

Councillor Stan Bryan, cabinet spokesperson for adult social care and integrated health, said: “Unpaid carers are often the invisible backbone of our health and care system, and it’s vital that we do more to support them.

“Carer Connect is about making sure no one in Barnsley has to face that role alone, with support available at any time, not just during office hours.

“By helping people access the right information at the right time, we can make it easier to tackle challenges early on and ensure carers have the tools and support they need to look after themselves, their families, and the person they care for.”