A ROUTINE shopping referral led to a lifesaving intervention after concerns for an Age UK Barnsley client prompted a welfare check that helped ensure she received urgent medical attention for a stroke.

Shopper service officer Sarah Toone was reacting to a referral to provide shopping support to a local resident and, after she spoke with her by the phone, arranged for a grocery delivery to be made.

When the delivery could not be completed because there was no answer at the door, Sarah became concerned.

Attempts to contact the client were unsuccessful, and an emergency contact had not heard from her and was unable to visit the property.

Determined to ensure the client was safe, Sarah travelled to the client’s home to carry out a welfare check.

After receiving no response despite repeated attempts to make contact, and after neighbours reported they had not seen signs of activity at the property for several days, Sarah contacted the police.

Emergency services gained access to the property and discovered the client had suffered a stroke and had been lying on the floor for an extended period of time.

Thankfully, she was conscious when found and was taken to hospital for treatment.

Sarah said: “Something didn’t feel right.

“I knew I had to check on her.

“I didn’t hesitate to visit her house because I knew that if something was wrong, acting quickly could make a difference.

“It was a huge relief to know she was alive and receiving the help she needed.”

The client was subsequently treated in hospital and, although she was left with weakness and paralysis on her left side, she has since started to regain movement and continues to make progress through rehabilitation.

Sarah remained in contact with the hospital to check on the client’s wellbeing and has since visited her during her recovery.

She is urging the community to look out for their neighbours and to always act quickly when similar situations occur.

“People should keep an eye on their neighbours,” she said.

“If you notice something out of the ordinary, don’t ignore it.

“Don’t be afraid to offer help.

“You never know what difference it could make to someone’s life.

“If sharing this story encourages even one person to check on a neighbour, then it’s worth telling.”

A spokesperson for Age UK added: “The experience has reinforced the importance of community awareness and looking out for neighbours, particularly those who may live alone or have limited support networks.

“Age UK Barnsley hopes the story serves as a reminder of the vital role communities can play in supporting one another and recognising when someone may need help.”